Last updated: 11.18.2025
1. Overview
At Kinnaree Jewelry, each piece is handcrafted with care and attention to detail. Due to the artisanal nature of our products, all sales are considered final except in specific cases outlined below.
2. Returns for Damaged or Incorrect Items
We accept returns only in the following cases:
- The item arrives damaged, or
- You receive an incorrect item
To qualify:
- You must notify us within 48 hours of delivery
- You may be required to provide photos or supporting evidence
Once approved:
- We will cover 100% of return shipping costs
- You will receive either a replacement or a full refund, depending on availability
3. No Returns for Change of Mind
We do not accept returns or issue refunds for:
- Change of mind
- Personal preference
- Incorrect selection at the time of purchase
Please review product details carefully before placing your order.
4. Return Conditions
To be eligible for a return:
- The item must be in its original condition
- All original packaging should be included
- The item must not show signs of wear or damage after delivery
5. Refund Process
If your return is approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
6. Non-Returnable Items
Unless damaged or incorrect, all items are considered final sale.
7. Contact
To request a return or report an issue, please contact us via:
Please include:
- Your order details
- A description of the issue
- Supporting photos (if applicable)
